What is your shipping and returns policy?
View our shipping and returns policy here.
The cushion I received does not fit my bench. What should I do?
The final measurements of the cushion you receive are based on the widest point of the width and length. There is a slight rounding at the corners of the cushion. Because of this the corners of the bench top may not be completely covered (see examples of this in our photo gallery) We are not responsible for mistakes made by the customer when inputting their measurements on the order.
How thick should a piano bench cushion be?
1-1/2" or 2-1/2" thick piano bench cushions are typically thick enough for most people. We use upholstery grade foam for comfort and stability. If the foam is too soft, there isn't enough support to keep the player from bottoming out in the cushion. The 2-1/2" thick option will give a boost to the height that the player is sitting at.
What size cushion should I get for my piano bench?
Typically you'll want to order a cushion that is the same size as the top of your bench. Piano benches can vary in size with some sizes being more common. 14" x 30" is the most common size for upright piano benches while many grand piano will have benches that are a little larger. Since we offer custom sizes you can order your cushion to fit the top of your bench which will provide the best look.
How do I measure my piano bench for a custom cushion?
You can find instructions on how to measure a piano bench to find your custom cushion dimensions here: How to Measure Your Bench
What do I do if I don't want ties?
If you want a cushion that does not have ties, simply leave a note in the "Order Comments" box during the checkout or contact us.
What do I do if I need longer ties?
If you need a cushion with longer ties (for instance, if your bench has no lid and the ties need to reach all the way around the bench), simply leave a note in the "Order Comments" box during the checkout or contact us.
I want to gift a cushion but don't know what size or color to get. What should I do?
If want to gift a cushion to someone but aren't sure what color, fabric, thickness, or size of cushion to purchase, you can always purchase a gift certificate. Gift certificates are a great way to still get a gift but allow the other party to choose the details!